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Service Operations Management Forum

11th International EurOMA Service Operations Management Forum
Theme: "Cutting-Edge Service Operations Empowering Leading Organizations of the Future"
Dates: March 13-14, 2025
Location: Copenhagen Business School, Denmark
Website: https://www.tilmeld.dk/somf2025


Organizations are facing increasing complexity in their operations induced by fast changing competitive landscape, but also from the grand challenges in industry and society. For example, climate changes, energy crisis, shocks and disruptions such as COVID-19 are forcing organizations to become more resilient in managing operations locally and globally. This entails the need for the organizations to strategize for empowered leadership to drive service innovation and business opportunities.

The 11th EurOMA Service Operations Management Forum invites researchers from relevant fields who are interested in developing cutting-edge theory and applicable solutions to these current, and future challenges in industry and society. Such challenges not only create opportunities that can be facilitated by, for example, a circular economy approach, but also from adapting and advancing emerging technologies such as digitalization, machine learning and artificial intelligence. The development of applicable solutions fosters customization of services, potentially enabling more intense customer involvement and collaboration as well as between companies and public organizations in networks and ecosystems.


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Past Events

  • 10th International EurOMA Service Operations Management Forum (SOMF), Groningen, The Netherlands, January 24-25, 2019, "Managing Service Supply Chains in a Digital World"
  • 9th International EurOMA Service Operations Management Forum (SOMF), Copenhagen, Denmark, January 19-20 2017, "Driving Competitiveness through Servitization: The Impact of Interconnectivity and Big Data Analytics"
  • 8th International EurOMA Service Operations Management Forum (SOMF), Nuremberg, Germany, December 3-4, 2015, "Service Innovation: Concepts, Platforms, Business Models"
  • 7th International EurOMA Service Operations Management Forum (SOMF), Tilburg, Netherlands, September 21-23, 2014
  • 6th International EurOMA Service Operations Management Forum (SOMF) /
    Service Management and Science Forum (SMSF) 2013, Harrah’s, Las Vegas, Nevada, USA, August 4-6, 2013, "Customer Centricity"
  • 5th International EurOMA Service Operations Management Forum (SOMF), Møller Centre at Churchill College, University of Cambridge, Cambridge, UK, September 19-20, 2012, "The Future of Services in a Connected World"
  • 4th International EurOMA Service Operations Management Forum (SOMF), University of Florence, Florence, Italy, September 19-20, 2011
  • 3rd International EurOMA Service Operations Management Forum (SOMF0029, University of Bath, School of Management, Bath, UK, September 20-21, 2010, "New Directions in Service Operations Management"
  • 2nd International EurOMA Service Operations Management Forum (SOMF), IESE Business School, Barcelona, Spain, October 5-6, 2009
  • 1st International EurOMA Service Operations Management Forum (SOMF), School of Business & Economics, University of Exeter, UK, May 22-23, 2008, "The Futurescape of Service Operations Management – Addressing the Challenges"